Shipping policy

At SniffLab™, we want your order to arrive quickly, safely, and with as little fuss as possible.

Every parcel is packed with care in Melbourne, Australia, and shipped via Australia Post for reliable delivery across Australia and a growing list of international locations.

Australian Shipping

We keep things simple with flat-rate delivery — no surprises at checkout.

Standard Delivery — $9.95
Arrives within 2–8 business days after dispatch.

Express Delivery — $14.95
Typically arrives within 1–4 business days to most metro areas.

⭐ Free Standard Shipping on all Australian orders over $99.

All orders come with tracking so you can follow your parcel from Melbourne to your door.


International Shipping

We currently ship to New Zealand, Hong Kong SAR, Japan, and Singapore.

All international parcels are sent via Australia Post International Standard, a tracked and reliable delivery service.


New Zealand

  • Standard International — $17.95 AUD
  • Estimated delivery: 6–27 business days


Asia (Hong Kong SAR, Japan, Singapore)

  • Standard International — $22.95 AUD
  • Estimated delivery: 6–27 business days

(Delivery times vary by region and may be influenced by customs or local courier networks.)


Customs & Duties

Depending on your country’s import rules, local taxes or duties may apply. These are set by your country’s customs authority and are the responsibility of the customer.

Processing Times

Orders are typically processed and dispatched within 1–2 business days.

During busy periods (such as holidays or sales), dispatch may take a little longer — we’ll always do our best to keep you informed.

Delivery Issues

If your parcel hasn’t arrived within the expected timeframe:

  1. Check your tracking link for updates.
  2. Still need help? Email us at hello@snifflab.com.au and we’ll look into it promptly.

We’re not responsible for delays caused by postal carriers, customs processing or circumstances outside our control — but we’ll always do our best to help resolve any issues.

Sustainable Packaging

We use recyclable and compostable packaging wherever possible.
It’s our way of keeping your order safe while treading lightly on the planet.

Thank You

Thanks for choosing SniffLab™.

We’re proud to design and deliver thoughtful, enrichment-focused dog gear — from our hands in Melbourne to yours, wherever your adventures take you.