At SniffLab, we design gear and enrichment products that dogs genuinely enjoy — and that you can rely on.

Every product is designed, tested, and refined with real dogs in real conditions. Our Paw-Tested Promise means we stand behind the quality, safety, and durability of everything we make.

If your SniffLab product doesn’t perform as it should, we’ll make it right. We guarantee against defects in materials and workmanship and are committed to ensuring you and your dog have the best possible experience.

Our Guarantee Covers

• Manufacturing or material defects
• Faulty stitching, hardware, or construction

Not Covered

• Normal wear and tear
• Chewing, rough play, or misuse
• Modifications or accidental damage

If you believe your item has a fault, contact us. We’ll review your claim and arrange a replacement, repair, or refund where appropriate.

Products from other brands sold through SniffLab are covered under our Refunds & Returns Policy and protected by Australian Consumer Law.

SniffLab: Tested by paws. Trusted by you.